LEGAL INFORMATION

The information provided on this website is not legal advice which can only be obtained personally from a qualified lawyer. The information here is for educational purposes only and whilst reasonable effort is made to keep the information up to date the website operators do not warrant the accuracy or validity of the information. Do not use the information contained on this website as a substitute for legal advice. You should not ignore previously obtained legal advice nor should you delay seeking legal advice because of something you have read or seen on this website. Mere consideration of the content of this website does not create any relationship between you and the operator of the website nor with any other person, association or corporate body involved in this website. A solicitor/client relationship is only formed after your case has been accepted in writing by a qualified lawyer and then only after the matter has been fully investigated and discussed personally in detail.

This website does not automatically collect any information about you or your computer. All form information is instantly transferred to solicitor’s offices and is not retained on any remote server associated with the website. All information downloaded to solicitors offices is backed up daily to a remote offsite server for security. We comply fully with data protection legislation and information provided to us is not transmitted to any third party except those expressly involved in the settlement of your personal injury compensation claim. We keep data no longer than is absolutely necessary and we are fanatical about data protection and confidentiality. We would never sell, give or supply information of any description relating to you or your claim to a commercial third party.

This website relates to criminal injury compensation available to residents of England, Scotland & Wales for offences committed on the UK mainland however similar legislation also applies to Northern Ireland.

• We take pride in the service that we provide and hope that you will be entirely satisfied at all times. If however you find that you are required to complain then a complaint can be made by letter, e.mail, fax, telphone, in person or in any other form.
• We reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.
• We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handing the complaint for the business. If possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.
• Within four weeks of receiving a complaint, we will contact you to provide either:-
  • a final response which adequately addresses the complaint;
  Or
  • a holding response which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.
• Within eight weeks of receiving a complaint we will contact you to provide either:-
  • a final response which adequately addresses the complaint;
  Or
  • a response which:
    • explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response;
    And
    • informs you that you may refer the handling of the complaint to the Claims Management Regulator if you are dissatisfied with the delay.
  • Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which we offer to you and which you accept. Appropriate redress will not always involve financial redress.
  • If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:-

    Claims Management Regulator
    P O Box 7824
    Burton on Trent
    Staffordshire
    DE14 9DP
    info@claimsregulation.gov.uk
    Tel:0845 450 6858
    

  • The regulator can review the handling of the complaint and can give a direction on further handling of the complaint. However, he cannot determine a complaint or award compensation.

  HELPLINE 0870 174 0129